Question 1

How quickly do you dispatch?

Accepted Answer

Stocked items leave Boronia within 1–2 working days of order confirmation. Larger dryers and non-stocked configurations are quoted with a confirmed dispatch date before you commit.

Question 2

Can I pick up locally?

Accepted Answer

Yes. Our warehouse is at 29 Mersey street Pandora, Napier, New Zealand . Open Monday–Friday 8am–4pm. Call ahead on 06 834 4352 so we can have it on the counter.

Question 3

Do you ship outside New Zeeland?

Accepted Answer

Yes. We dispatch New Zeeland-wide every working day. Freight to your postcode is itemised on every quote — no surprises at checkout.

Question 4

What payment methods do you accept?

Accepted Answer

Card and bank transfer for one-off orders. Trade accounts can be set up on Net 30 terms once approved — see our Trade & Bulk page.

Question 5

Will an alternative element fit my OEM housing?

Accepted Answer

If we list a cross-reference for it, yes — we confirm fit before we quote. Send us the OEM part number or a photo of the existing element and we’ll confirm the equivalent.

Question 6

What brands do you cross-reference?

Accepted Answer

We hold cross-references for Atlas Copco, Donaldson, Hankison, Parker, Walker, Zander, Domnick Hunter, Friulair, Ingersoll Rand, Kaeser, Sullair and more.

Question 7

How do I size a refrigerated or desiccant dryer?

Accepted Answer

Send us your compressor model, kW or cfm, your maximum ambient temperature and the pressure dew point you need. We’ll come back with a sized recommendation and a quote.

Question 8

Do your filters meet ISO 8573-1?

Accepted Answer

Yes. Coalescing and activated carbon filters are rated against ISO 8573-1 air quality classes. We can supply data sheets with every quote.

Question 9

Do you offer trade pricing?

Accepted Answer

Yes. Trade discounts are available to compressor service contractors, OEMs, plant maintenance teams and resellers. Apply via our Trade & Bulk page.

Question 10

Is there a minimum order?

Accepted Answer

No. We supply single elements through to bulk pallets. Trade accounts get bulk-pack pricing without a minimum carton order.

Question 11

Can I get a written quote?

Accepted Answer

Yes — every order starts with a written quote that itemises product, quantity, freight to your postcode and any applicable trade discount.

Question 12

What if I receive the wrong part?

Accepted Answer

Email us within 7 days of delivery. If the part is wrong on our end we replace or credit it — that’s the whole policy.

Question 13

Do you offer technical support after the sale?

Accepted Answer

Yes. Call 06 834 4352 and you’ll talk to the same team that supplied the product. We’ll help you commission, troubleshoot and size for next time.

Question 14

Do you service or refurbish housings?

Accepted Answer

Yes — we offer ultrasonic cleaning of filter housings, valves and manifolds at our Boronia facility, with an inspection report on each part.

Question 15

Can you test our existing compressed air quality?

Accepted Answer

Yes. We offer on-site sampling and lab analysis to ISO 8573-1 for particulates, water and oil, plus breathing-air testing to AS/NZS 1715.

FAQ

Real questions, real answers — before you send the PO.